[video] Creating Product Pages That Sell Your Products- Fashion Ecommerce


Hi I’m Syama, CEO of Scalling Retail.


I’m so happy you get to join me today. We are going to talk about some really important information that’s really going to help drive sales to your eCommerce platform. In particular, we are going to be taking some tips from Chapter Four of my latest book, “Creating Fashion Websites That Sell: The Fashion Designers’ Guide.”


Chapter Four is all about creating pages, product pages that are really going to drive sales. Absolutely, it’s going to be so important that you take some great notes. We are going over some really critical steps so that you can actually make these changes and make these things happen to your website, but ultimately, the most important thing in this process is going to be to get deep with your website.


Step one, is get familiar with your platform. Start to understand the terminology, Google it. You are going to see things like meta tagging, coming up with short descriptions for your website, making sure each of your product pages have the right descriptions on the back end. That’s very different than the right descriptions on the front end, which is what your customer is ultimately going to see. So step one, let’s get familiar.


Step two, it’s time to start getting creative about what it is you’re going to be selling. Obviously, it’s important to take a look online, start to do some key search terms. That means really start to take a look at some of the keywords that you’re going to be trying to sell on your page. See what’s ranking and see how people are actually responding to that. There are some great platforms online, like Moz, and some other ones, that actually allow you to do search rankings for keywords. Taking a look and doing some search rankings, figuring out what are the keywords that you are actually going to be optimizing for. While that all might sound very technical, it’s really going to help you with this next step of writing it.


Writing a product page is extremely, extremely important for what someone is actually going to buy. Too often I see people who are trying to sell $500 items on a website, and all they’ve really told me is one or two sentences about why I should buy it. To be honest, if I don’t know your brand, and you don’t have any brand value, or perceived value from a social standpoint, and I haven’t read about you in any press, you really need to sell me on why it is I am going to spend $500 on your product. Even still, if I’m going to spend $50 on your product, your goal is going to be to sell me, in the most romantic way possible, why it is that I need to own what it is that you are selling. You’re going to need to do it in a way that optimizes for keywords, and you are going to need to do it in a way that optimizes for the voice that you are trying to get across to your customer.


In other tips and tricks we’ve gone over developing your customer voice and understanding that, so it’s important to take all of that information and research that you’ve done in terms of demographics, et cetera, and translate those words into your description pages. You’re going to want to come up with a very descriptive title. Of course, if what you’re selling is green high heels, I sure hope you tell me what shade of green it is. I sure hope that you’re going to tell me what style of pump it is. Perhaps you are going to put something really catchy and interesting in there. If you had some press, “As seen in” is always a really interesting thing to put in your titles. That’s just the beginning.


Don’t make your prod descriptions too long. You certainly want to make sure that there is a couple sentences that talk about, maybe, the inspiration, where it was made, why you made it, what’s the reasoning behind it, maybe where someone else could see it, any type of press that that item has received. Then you want to go into some basic functional details.


These are things that you might say to yourself “Of course, I’ve already thought about it,” but too often are people overlooking the very basic fundamentals that get a customer to convert, and what are those? The first one is writing down your fabric content. People want to know a way in which a product is going to fit. They are going to want to know the way in which it’s going to look on them. Of course, having size information is going to be really critical, as well as having…If your product was on a model, or if it’s being shown to scale in any capacity, which it should, from images, you are going to definitely have on there the size that the model is wearing. I want to know, as a customer, how it is I’m going to be able to figure out if that item is actually going to look good on me. Anything that you can tell me about the way your product fits is going to help me trust that purchase, and ultimately, when I do make that buy, I’m not going to end up returning it because you actually sold me on wrong information. Make your product description fundamental details, make those really as clear as possible.


From a visual standpoint, there are a couple of different ways in which I really suggest formatting all of this content. We’re going to really think about having everything above the fold. As a customer, if I have to continuously scroll down to see everything, you’re probably going to end up losing me. When it comes to taking a look at product images, you’re going to want to have your one hero image. My favorite thing to do is have your thumbnails over to the side of it, to the left side of the page, so I can easily see what other alternate images you have. If you have product videos, great place to put them. If you have images of people on the street, customers, any press placements of people in those products, you’re product page is where you are going to want to double or triple expose those images. When it comes to everything being above the fold, make sure your thumbnails are above the fold, make sure your product descriptions, if you have any relevant shipping information, things that are really going to help me buy.


If you are selling something and it’s $50, and you have a shipping promo going on and it’s free shipping over $100, make sure that I see that on your product page because I want to know why it is I should buy it from you, and what are all the trigger points that are available to me. Secondly, making sure that your descriptions are both romantic and in the voice of your customer. Third, making sure all of your information is above the fold. Fourthly, you want to make sure you have product images that are professional. You want to make sure that there are to scale shots. You want to make sure you have lifestyle shots, and then, of course, any other type of extra social shots, press or social media. All of those things are really going to help tell the story.


Before you press live on your product page, I highly suggest you take a look and double check on a couple things. One, the product images that you’ve been uploading, have you been changing the names on the product images? I sure hope you’re not loading something and the title of it is DSC_12345. That’s not going to optimize that image, right? You want to make sure that all of the images on that product page are actually having their own unique product description, again, further ways of optimizing your brand. The best format that I have found is to actually use the name of our company in the formatting of the title, as well as the product description. The key highlighted subject titles of that, so, green high heel, maybe it’s kelly green, maybe it’s forest green, but things like that that are really going to be super descriptive. Images are going to be the one place you really want to double check.


Second thing to double check before you press live, make sure that you have everything on the back end set up in terms of all meta descriptions and tagging. It’s so easy when we’re uploading products to quickly overlook all these things. You might have done all the research, but you may not have necessarily translated that to the website. Make sure, number two, that you double check everything on the back end, grammar, spelling check. Please don’t push live unless you know it’s for certain.


Then, number three, make sure that below the fold is where you can actually have other areas of content that you might want to be pushing forward. Maybe you want to have other products, as far as linking sites, linking other product pages. If you want to do some cross selling or upselling, the bottom of the page is the greatest place you can do that.


Remember, you’ve done so much work to get your customer to this product page. If you fail them now, they will probably not return, right? It is super important, about 80%…

Demystifying High Fashion: The Pricing Strategy with Syama Meagher

scaling retailI sat down today to talk with Syama Meagher, a luxury fashion vet, to pick her brain on the most mystifying questions in the high end fashion industry. In the first of a 2 part series, Syama goes into depth on how to develop a pricing strategy around your two biggest markets, and the best way to deal with surplus inventory using a proper markdown strategy.

Q1: Hi Syama. So we know you’ve had over a decade worth of experience working in the high end fashion industry, formerly working as a buyer for Gucci and holding various eCommerce positions at Barney’s New York. How would you explain your collective experience working in the high end sector, and how has it shaped your understanding of the industry?

SM: The high end sector of retail is one of the areas where most people get attracted to, but it’s very seldom talked about the ugly side of being in high fashion retail. Most people come to the perspective that working at a place like Gucci or Barney’s, that the offices are really beautiful, it’s really nice, everyone’s really well taken care of, but in actuality we had rat infestation problems just like any other company.

Fundamentally off the bat most people think that high fashion means glamour and excitement, and yes it is exciting, but from the employee perspective it wasn’t what most people think.

From a retail perspective, understanding how the business works from the inside out is actually really interesting. So Gucci is vertically owned, which means they manage all of their production and manufacturing, so they can set their own pricing.

A lot of Gucci’s business is primarily coming out of their flagship and eCommerce locations, so for them selling wholesale to Saks or Neiman’s, isn’t really a primary form of their business which means they have a lot more control over their pricing and distribution model. So when people think about high end it’s important to distinguish between the vertical models (the actual brands) and the department stores like Barney’s, who have to negotiate their prices with brands like Gucci. Same goes for these other high end brands, they hold the keys to their own capital, whereas department stores are almost at the behest of these brands, but also are providing a gateway to another type of customer.  

Q2: We know that the luxury fashion industry is fairly price elastic; so what factors are at play when deciding on the final price of a good?

SM: Yea so it’s really interesting here, when it comes to the pricing strategy we had a really cool opportunity at Gucci to go to Italy and visit the factories, see how everything was made, and what’s really fascinating is that there actually is this artisan element and craftsmanship that goes into the production of a lot of these high end products. But these shows are reserved for the high end artisan products, so if you go into a company like Gucci, you’re going to see two different types of pricing.

Entry level pricing for Gucci, which is between $800-$1,000, and then the higher tier pricing, between $10,000-$20,000, and I mean that respectively for hand bags. Those products that are made in the second, higher tier range involve a lot of craftsmanship, so when you’re buying that product you’re really buying something that was made by an artisan. But when you’re buying in the entry level range, you’re not really buying the product for the craftsmanship since it’s machine made. It’s really when you get into the higher end products within these brands, that the less logo driven you get and more craftsman based it becomes. So when it comes to the pricing of these products, we’re really looking at 2 different markets that we’re pricing for.

 Q3: Wow, so there is quite a large disparity between the price and quality of the two tiers. Could you elaborate a little further on these 2 markets?

SM: Well one is the aspirational Gucci customer, they’re really interested in how many G’s are on the Gucci handbag, and in the size and wear ability of it because they want people to see that they’re carrying it. The other type of customer is really interested in the high end, exclusive products, and are concerned with not carrying something everyone else has.

They’re the ones that are going to be interested that it took 2 weeks to make a particular hand bag, or buying something in the new seasonal color, they’re the ones who are interested in the story. So there are 2 different markets that are at play within the luxury sphere, and when it comes to the mark up it’s much easier to determine that of a entry level price point product. So while I say they don’t give us visibility as far as seeing what their cost price is versus what they’re suggested whole sale price is, I can still tell you that the mark up is outstanding.

But they don’t actually give us hard numbers to reflect the cost price, and that’s actually the big mystery of high fashion, the cost price remains relatively mysterious for even people working in the office. When you’re buying luxury you’re not necessarily buying manufacturing, you’re buying the brand, so at that point the cost price has become somewhat irrelevant.

It becomes more about the demand of the market for your product, as opposed to a smaller luxury brand who’s really selling their brand based on the quality and craftsmanship of their products, so it’s easier to justify their price, whereas these bigger, established brands don’t really need to justify anything.

scaling retail

Q4: A rather hush-hush conversation in the industry is deciding on a mark down strategy. How should a high end brand go about this without alienating their core clientele?

SM: So when it comes to having a mark down strategy as a luxury brand, there are a few ways to go about it. If you’re a start-up luxury brand and you’re in different retailers, it’s very hard to have any control over mark downs.

If I’m a luxury brand and I’m selling at Barney’s, and I really don’t want my products to go on mark down, I would say to myself as a new brand, would it actually behoove me to buy back the mark down items and funnel them through my own sample sale process, or do I really want Barney’s to carry all this excess inventory of mine, and how would I want to develop that relationship. Buying back inventory means that you need to be in a fiscally healthy position in order to do so, and if you are in that position, I think it’s actually wonderful to be able to own that supply chain of your products.

Now for a company like Gucci, what we would often times do is have a secondary off price market where we could go and sell those products, by this I’m referring to the outlet stores. So by creating your own off price channel, it allows you to funnel through your own sales mark down.

There’s the perceived brand experience that customers feel when something goes on mark down, so as long as you have new products coming in, your core clientele or those who are brand loyal are really only going to be interested in the new stuff. Your brand loyal customers really don’t care what’s on sale, they’re probably just waiting for the new products because they’ve already seen the mark down products.

So as a luxury brand owner if I have the ability to buy back inventory, I would do that and funnel it through my own channels. I’d also say that going through certain off price places like, GuiltGroup, would be a good place to offload some excess inventory. I’m personally not a fan of publishing huge sales online when you’re starting off, because you really need to make sure if you are putting things on sale you also have new inventory so it doesn’t signal to your clientele that you’re going out of business.

scaling retail

Q5: So I know a big trend among high end outlets is offering outlet exclusives that look slightly different from the retail originals. Can you further elaborate on this practice?

SM: So companies like Gucci do make outlet exclusives, as do other brands like Prada. Looking into the outlet arena was my territory at the time and I noticed some of Prada’s outlet exclusives were manufactured in China, and what’s actually terrifying is that customers were going into the Prada outlet and walking away thinking they’ve bought a genuine Prada item when in reality it was made in China.

There are no laws in place when it comes to this sort of practice, but in reality it’s deceptive to customers who are buying a brand so heavily synonymous with Italy. Other brands, like Bottega Venetta and Gucci, would manufacture their outlet exclusives in their country of origin but would tweak the design or use less expensive materials.

Q6: Got it! Well thank you so much for sharing your exclusive insights on this elusive industry. Do you have any final tips or information you’d like share?

Yea, so this is more for people who are looking to launch a high end brand, my suggestion is to really figure out who your customer is, do your competitive matrix and your market research. Test your products by holding private events, have small group cocktail parties where you can start to build your brand and figure out what’s going to work.

In luxury, as you start to define your brand and begin to put things out there, remember that you can only launch once, so it’s really important you nail it. You’ve got to know what the brand is going to be known for, what you’re going to be known for, the brand identity and the overall image. All of this is really important.

Please contact Syama Meagher at Scaling Retail to learn more on how her decade worth of experience can help you grow your budding luxury brand into a successful venture. And as always, don’t forget to stay connected on: Instagram, Twitter, Facebook and LinkedIn!

[video] Holiday Sales Planning Strategies


Have you started to think about Holiday Sales Planning? Watch to get some ideas.

Hi, I’m Syama, CEO of Scaling Retail. I know everyone is starting to think about what it is they’re going to do for the holiday season and holiday planning, and being a small designer it can be kind of a daunting task, especially if you don’t have a ton of money. So today, I’d like to share with you the things that I think are most important for you to start to work on as you’re gearing up for holiday sales.

Now, what you may not know is that the holiday really starts in October. Traditionally, we always think about opening up presents around Christmas time, but ultimately those gift giving opportunities start to happen right around October, the beginning of October. Right after you’ve already done all of your…you know, denim launches and all the things that have traditionally been associated with September. You quickly launch into holiday marketing and holiday plans. Now, it takes time to really figure out what it is you’re going to do, and to really build the right relationships, and get everything altogether when you’re launching.

So the very first thing that you want to do as you’re figuring out what you’re going to do for the holiday is say to yourself, “Well, what’s my assortment planning looking like? What are the styles that I’m going to be pushing for the holiday? Are these the same styles that I’ve been trying to push and sell for fall-winter, or is there something new? Is there a new collection? Maybe a couple of new styles?” If you have something new, great. If you don’t, don’t worry. You can still re-market and reconfigure what it is that you are pushing and selling for fall-winter, and make it have a more holiday focused marketing strategy.

So when you take a look at the different ways in which you want to be able to interact with your customer, I always like to suggest that my clients, and you, will take a look and figure out where is my customer? Where does he or she live? What is he or she doing with their time, around the holiday season? It may not be what you think. Oftentimes you might say, “Well, I only have an e-commerce platform. How do I take my e-commerce platform and take that into something that’s more of a direct message?” And that can be a little bit challenging to figure out. So my suggestion, take a look at the following ideas.

Pop Up Shops are an excellent way of getting in front of your customer. If you currently have an e-commerce platform and you’re looking for a way to bridge that relationship, a Pop Up Shop in a strategic market is really going to help you figure out, “Are my products really marrying and getting matched up with the right customer base? Is my customer really reacting to my products the way that I want?” Almost a little bit of holiday marketing/price point analysis and kind of doing some behind the scenes work to figure out, “How are my customers really reacting to my product when they get to touch it, feel it, and ultimately they get to experience it and hopefully buy it?” So this is just one way of taking an e-commerce platform and turning it into something a little bit more tactile.

Now, Pop Up Shops, you might think in your head, are kind of expensive. Maybe you’re used to reading about companies like Nasty Gal and other larger e-commerce platforms doing Pop Up Shops. But you can actually execute and do a Pop Up Shop in a really easy way. I like to use platforms, like thestorefront.com, which is great because you’re actually able to see what platforms and spaces are available for you on a daily basis, on a weekly basis, or even on a monthly basis. And they actually cover markets all over the country.

The other thing you want to start to take a look at when you’re looking at holiday, is really digital marketing. You know, this is a great opportunity to start to plan out how you’re going to seed the market with Facebook ads, potentially Google AdWords, and how you’re going to get people to drive traffic to your site, and potentially link up to any of your holiday promos. Now, as we know, all brands have holiday promos. You won’t be the first. A lot of brands are hesitant to put things on markdown, or do two for ones, or give 25% off coupons. But if there’s any time in the year you’re going to do that, this is going to be the time.

As you’re starting to plan out what that digital marketing strategy looks like, plan it out in a very cohesive manner. Take a look at what the graphic assets are that you need. What are the assets you’re going to need on your website in order to support those graphic assets out on Facebook? And ultimately, what’s your budget going to be like, when you push those ads out? Your advertising, again, starts in October and slowly starts to ramp up. When you take a look at the sale cadence, October, usually things are pretty much full price. Come November, you’re going to start to see people discounting things at 25 to 40% off, right around Thanksgiving. And then come the holiday, really the Christmastime, which would be the 21st through the 25th, you’re going to start to see deeper discounts being taken, somewhere up to 50%.

Advanced planning will ultimately save you money, if you start doing it now, if you start doing it in advance of even producing your fall-winter, even holiday collection. Taking into consideration markdowns, marketing budgets, what you’re going to do to actually get that sale, is going to help you when it comes to pricing your assortment.

The other third thing that’s really important when it comes time for holiday is thinking about brand collaborations. Oftentimes when we’re a small brand, we have…you know, our product line and we spent so much time trying to figure out the right price points, trying to figure out where we’re gonna sell it, developing our e-commerce platforms. And we oftentimes forget the benefits of cross marketing and cross branding. You’re not the only one who wants to get your name out there. So my suggestion is to start to take a look at cross marketing, and to do a little bit of research, brands that are complementary, brands that are ultimately going to be able to want to show your product potentially on their site. And maybe you would do a shout-out for them on your newsletter.

So start to take a look at like minded brands that are within your sphere. So if you’re an accessories brand, look at clothing brands, vice versa. If you’re an e-commerce platform and you’re looking at a brand that does traditionally wholesale, maybe there’s an opportunity for you to do some cross marketing. Maybe there’s an opportunity for you to get in front of that wholesalers, buyers, through that cross marketing. This is a fantastic time for you to sit down and say, “How can I leverage the three most important months of my selling year and really get the most benefit out of it from a marketing and sales and branding standpoint?”

Hopefully, you gained some really valuable insights into this video. I highly suggest that you subscribe to this channel, as there are more awesome insights and tips from myself. Please feel free to email me if you have any questions. Thank you.

3 Insights on How to Assess the ROI of Sustainability



Corporate sustainability is no longer seen as just a costly PR move used to appease social pressure; it can truly prove to be both cost saving and profitable when implemented the right way. The issue with measuring the return on sustainable investment is that there are a number of benefits that are hard to numerically quantify. Sure, it’s easy to measure the return on using more energy efficient lighting or cutting back on waste disposal fees, but how does one accurately estimate the ROI on social improvements that lead to more motivated employees and ultimately greater productivity? Because implementing a sustainable project requires a good deal of capital upfront, it’s important to be able to calculate both the quantitative and qualitative benefits, and how they will contribute to your ROI, in order to make profitable decisions. Before I get into how you should assess your ROI, I want to quickly touch on questions to ask yourself before making the leap into a sustainable venture.

Sustainability should be built into the DNA of your company. Start by asking yourself: “What is it that I’m selling?” This will help you identify how your product or service contributes to society and if you’re really solving problems that people need solutions for, or if you’re just contributing to over consumption. Next, ask yourself: “How do I produce this?” Dare to question how you are producing, and be willing to invest your time and money in order to change your production model and replace your materials with more sustainable methods. Those who are willing to invest in solving real problems with real solutions in order to make a real difference are ultimately the ones that will make sustainability profitable.


3 Key Insights:

  1. Brands with Purpose Grow Faster

Over the last decade we’ve definitely seen a spike in brands that integrate a purposeful stance within their business. This is a direct response to an over taxed planet and poor human working conditions around the world, and has been substantiated by a market demand for such purpose driven brands. Consumers have moved from passive to active consumption, and their influence on corporate responsibility no longer validates the fundamental incongruity between harmful business practices and compensation through charitable donations. Establishing a purpose that is meaningful to consumers and authentic to the brand is the best way to become a profitable, sustainable living brand. You have to connect with people on a value driven level, inspire them to be a part of a broader movement. It’s about raising a call to action. Trends show consumer patterns where people are looking to be seen as what they buy, they want their consumption to reflect their views and their values: we are what we consume. Jonathan Atwood, VP of Communications & Sustainable Living for Unilever NA, explains how, “50% of our growth in 2014 came from brands that have a purpose, and grew 2X as fast as the other brands within Unilever with better core operating margins.” He further goes on to highlight their successful Dove Real Beauty campaign, “taking on a societal issue around real beauty and self-esteem among young girls, Dove has been able to reach over 15 million girls since the inception of the campaign. The social purpose is very well defined, while on the product end we’re seeing plastic reduction and other [conservation] efforts.”   Purpose driven brands are taking considerable market share, and are creating the ability to do powerful, good things in the world.   For more information on developing and launching your brand, download my webinar Launch My Brand: 6 Week Program for a comprehensive understanding.


  1. The Relationship Between Human Impact and Profits

Human capital is the core of every business, with companies stating that “people are our most important asset”. This isn’t just a warm-cuddly, team motivating statement; there is a direct connection between human impact and profits, meaning lower risk, higher potential return and greater resilience.   Providing employees with the necessary infrastructure and then measuring their engagement, retention and diversity is essential. Companies with higher employee engagement end up having higher productivity and higher revenue growth. Additionally those that promote diversity, such as women on the board of directors, have higher returns on equity and lower risk. It’s a great financial investment to make social improvements for employees, as this not only benefits shareholders, but clearly the employees as well. At the end of the day, any capital investment has to make financial business sense. It’s when the investment takes a little longer to pay off in dollars and cents that the conversation between sustainability director and CFO becomes a little more challenging. CFO of WeSpire, Tom Matlock, explains how “CFO’s put only 17% relative weight on the qualitative narrative of social and environmental impacts compared with 73% weight on financial return and payback when considering capital investment.” Clearly there is a financial gain from these qualitative benefits, but the tricky part is expressing them in quantitative terms to validate their expense. WeSpire is a great employee engagement platform that enables individuals and entire organizations to drive a measurable, positive impact. You can use their ROI calculator, which measures thousands of actions, to determine the hard dollar savings generated from each employee action. Take a closer look as Wespire offers some amazing tools http://www.wespire.com/.


  1. Natural Resource Conservation Has a Direct Effect on the Bottom Line

The above points are long term investments and require a more creative, nuanced approach when justifying them on a financial basis. Some measures, like waste diversion and efficiency improvements, show their return right away and therefore are easier to approve. These are the proverbial low-hanging fruit. Not to say they aren’t important, it’s just that it’s easier to express their value in cost savings as they have a direct effect on the bottom line. When we talk about actions that affect the bottom line, we are generally speaking about improvements made to help the environment and conserve natural resources.   This could mean diverting waste, reusing “dead” material, improving energy efficiency, conserving water, recycling, reducing plastic and packaging waste and countless other actions. All of these actions when implemented can easily be measured and monitored for cost savings, as they inherently improve on efficiency. McGee Young, founder of MeterHero, says, “There is a period of instability coming that’s going to affect the weather, the availability of resources and the cost of doing business.” According to Young, operating under the wrong set of assumptions is probably the No. 1 cause of death among companies. “If your company doesn’t adapt, a startup will come along, and you will likely get blown out of the water, because your business processes were designed for an era of surplus. Other companies will eat your lunch. It’s really all about your ability to think beyond your current market.”

At the end of the day, venturing into the sustainable industry is no small undertaking. Whether you’re converting your business to be more environmentally and socially responsible, or if you’re launching a brand where sustainability is built into the ethos of your business, both take a tremendous amount of savvy and industry know-how. Here at Scaling Retail we are highly experienced and offer invaluable industry insights, and provide our clients with real measurable results. We don’t just believe in following trends for the sake of being trendy, we ensure our clients are making decisions that will have both short term and long term financial returns. Please contact us at Scaling Retail to learn more about sustainable business building. And don’t forget to stay connected with us on: Instagram – Twitter – Facebook – LinkedIn!


Our Sources:

[video] Creating an About Page that Sells




In this chapter, we go in-depth into knowledge about how to build the perfect about page, the about page that really speaks to your customer, the about page that really reflects who you are, and the about page that ultimately gets that person to hook into your brand. That’s the whole point of an about page, isn’t it?

So we’re going to break down the different steps of what it’s going to take for you to build that about page. Starting off with some of the nitty-gritty.

So be sure as you’re starting to think about what you’re going to write as far as content that you’re spending some time thinking about who your customer truly is, right? Where is that customer shopping? Who is that person? Now, please don’t give me the same old “Well, my customer is very stylish.” I can’t tell you how often I hear people say, “Well, I’m targeting myself towards a woman. She’s between 20 and 45. And she makes $80,000 a year. And she lives in New York City.” That customer is too vague. That doesn’t mean anything to me. If you write in such vague terms on your website, I’m not going to relate to it. Chances are your customer won’t either.

I’ve seen so many bad about pages and good about pages. And really the ones that ultimately get the customer voice across are the ones who understand the lifestyle of the customer. What magazines are they reading? What type of vocabulary are they using? Right? Who is that person who you’re trying to sell too?

Now, the tricky part here is marrying who your customer is or who you want your customer to be with who you are, right? So that’s taking customer demographic analysis and understanding that customer profile and marrying that with who you are as a brand. What is it that you stand for? What’s your vision? Where do you want your brand to be? Right? And that process of developing your brand identity can take some time, right? I usually find the best way to start thinking about brand identity is to really take a look at your garment and what you’ve been creating, right? A lot of times people will start to think about their brand identity first and then create garments. And in that relationship, I think it’s a fantastic way, because your brand becomes essentially your umbrella. And then each of your collections and each of your seasons fall under that umbrella.

Media Pitching Tips


Now, marrying your customer with your brand is tricky, right? This process should take you a few weeks. In the beginning stages, you’re doing a lot of research. You’re taking a lot of notes. Towards the end of this process, you’re going to start going into little writing sessions. In these writing sessions, what I’m asking of you to do is to sit down and do some heavy writing about both of these subjects, right, your ideal customer as well as your brand and your brand vision.

After you go through the writing process, now, it’s time to edit, right? And through this editing process, we’re really getting rid of any type of loose words, loose context, loose ideas that don’t ultimately feed the point of this exercise, which is to write a killer about page, right?

So in this about page, your goal is to really communicate to the customer in terms of the voice that they want to be spoken to, and you want to really relate to them the value that your brand is offering to them. Not just what your brand is offering in general, but how is your customer going to really feel when they engage with your brand? What is it that they can count on you for? Why would they want to shop with you? Is it because you’re a made in U.S.A, or you’re organic, or you’re sourcing textiles and products from international? Why do I want to shop with you? And how is that going to make me feel? What club am I now a part of?

So start to marry those types of contexts and ideas together. Now, once you have a solid written piece of content, it’s time to start to think about how it’s all going to lay out, right? What’s the structure and the format that you need to be presenting this?

Well, of course, you need to have a killer photograph of yourself. In that bio shot, you’re also selling your product. So please wear your product if you have it, right? Again, about page is also a selling page, right? So when you get a killer product shot in with your photo of yourself, that to me is really an ideal photo.

Now, alongside with this bio of yourself, right, and of your brand, make sure that when you write about yourself and you write about who you are, you’re really keeping it to very short and minimal content. What I wanna know is your intrinsic passion and value that you’re bringing to this brand, right? What I love to read are these amazing stories of architects who have become fashion designers or even people who are right out of college who have been inspired through their travels or have been inspired through urban street wear, right, or inspired through people or inspired through anything. You need to be inspired guys. And if you’re not, you need to make something up real fast, because if you’re not inspired by anything, I’m not going to feel a connection or relatability to you.

So short bio about yourself, talk about the brand, talk about what the customer is ultimately going to feel out of that experience. And then also include if you can’t somewhat of a brand video, right? Get in front of the camera. Again, if you’re camera shy, we can find lots of interesting ways to get your story and your point across to your customer.

Also, remember this, your customer isn’t the only one who’s looking at your about page. Potential wholesale buyers, editors, bloggers, stylists, everyone is looking at your about page. Your about page is your reason for creating connection, right? So in that about page, you’re not just talking to the customer who’s gonna purchase, right? You’re also selling people on your value. You’re selling people on who you are.

At the end of the day, make sure, final touch, all of your content is above the fold. Your customer is lazy. Your customer needs to be shown everything up and front and center. Don’t make him or her scroll down. Keep it all really focused, tight, and above the fold of your website.


Book Cover of Creating Fashion Websites That Sell

All right, guys, I hope you found this content really interesting and helpful. More to be found in Creating Fashion Websites That Sell: The Fashion Designers Guide. The link is below. Please feel free to check it out. Leave your comments below. Please email me and stay in touch. Thank you.

Optimize Paid Traffic to Attract the 5 Types of Ecommerce Shoppers


Optimize Paid Traffic to Attract the 5 Types of Ecommerce Shoppers



Deciding where to invest your money in paid traffic can sometimes feel like a shot in the dark. There is a lot of trial and error that goes into finding the optimal strategy to fit your unique business; a trial period most start-up’s have limited funding for. Finding the perfect equilibrium where you’re staying within budget and seeing a solid return on investment can seem difficult to achieve, but by segmenting your e-commerce audience by lifecycle stages, you can run specialized paid traffic campaigns to more effectively target customers. Fortunately with some great tips offered by paid traffic expert Ezra Firestone, and insightful information by CEO of OptiMove, Pini Yakuel, the right strategy seems well within reach. I will draw from the following people and combine them with my fashion retail background to give you actionable points that you can begin implementing on your next paid traffic campaign.

Phase 1: “The Browser”

Target: Prospective customers who have landed on your site, who have set up an account or have added to your email subscription, but have yet to make a purchase. According to Yakuel, his data shows that, “80% of all customers make their first purchase with an online retailer the same day they register for an account or provide their email address. 7% of shoppers will make their first purchase within a week of registering, but after that your chances of converting them drop significantly.” In order to capture the Browser and convert them into customers, it is essential to get them to make a purchase within the first 7 days of contact with your site.

Paid Tip: Before you can turn this group into customers, you first have to expose them to your brand. Pinterest is quickly becoming the next big social platform for advertising because it provides much greater quality of traffic with far greater conversion rates. Ezra explains how, “Pinterest really does drive purchase behavior in a way that other social sites don’t because people are really there to look at products and show interest in things they’re interested in buying.” Currently usership is dominated by women at 70%, making it ideal for beauty, fashion, houseware, design and pet products. Paid advertising on Pinterest is still relatively new, so it’ll be interesting to see how things develop when the quality of scale improves. Once customers have landed on your site, offering an incentive on their first order will stimulate purchase, allowing you to convert them within the ideal 7 day range.

Free Tip: If you have your products for sale on Pinterest, try putting an item on a flash sale each week. This will alert the people who have “pinned” your product and Boom- more visibility


Phase 2: “The New Customer”

Target: Customers who have completed their first purchase. After their first purchase, it is critical to get them to repurchase as the likelihood of them becoming brand loyal drastically increases with each subsequent purchase.

Paid Tip: Investing in Direct Email Marketing & Google Retargeting Ads are among the best tools to activate a second purchase. Sending direct email’s to customers featuring “like” items and placing re-targeting ads reminding them of new products and special offers should stimulate revisits and hopefully translate into conversions. Another strategy stated in the previous section is incentivizing purchase. Here, we look at incentives that will drive multiple item purchase, like: free shipping with a $75+ purchase, when the average priced good on your site is $50. Research shows that people who order multiple items in their first purchase are more likely to repurchase from that brand.

Free Tip: Use Mailchimp to track if customers are clicking on the Promo banner ads.


Phase 3: “The Active Customer”

Target: Customers who have made multiple purchases, and are considered engaged due to the recency and frequency of their purchasing behavior.   Yakuel further adds that, “You should segment your Active Customers using RFM (Recency, Frequency and Monetary) clustering. This helps reveal who your highest-value and lowest-value customers are, which customers are at high risk of churning, and more.”

Paid Tip: For this group, implementing a strong Instagram campaign would be an effective strategy. Due to the nature of Instagram, it is hard to assess its contribution to site visits and conversions. But one thing about Instagram is undeniable, users are extremely engaged; with usership seeing tremendous growth and continuing to stay on the incline. Instagram’s paid traffic is still in beta testing, so your best bet is paid sponsored posts by influential Instagram community members. This idea scales the concept of word of mouth referral; by having influencers naturally integrate a product within their lifestyle conveys a sense of trustworthiness unlike with explicit advertisements. This leaves users with a feeling of having an organic relationship with the brand, which is a great for maintaining engagement with active customers and also for acquiring new customers.

Free Tip: Follow your biggest competitor and see the “suggested accounts” that show up after you’ve followed. Compile a list of competitor accounts and begin targeting their audience.


Phase 4: “Churned Customer”

Target: Active customers who haven’t made a purchase beyond a designated time period since their last purchase. If too much time passes before a customer makes a new purchase, getting them re-engaged could prove to be challenging. On the upside, you can leverage your previously acquired customer data to better target, and it’ll be easier to grab their attention due to their pre-existing knowledge and familiarity with the brand.

Paid Tip: Here is when to utilize arguably the best source for paid traffic, Facebook. Facebook is great for re-targeting because it offers the highest quality at scale and has rolled out a number of new features to improve conversions and analytics. They have plans to introduce one-click purchasing, similar to Amazon, where users can store their payment information and buy directly through Facebook. Tools like Power Editor (similar to AdWord Editor) allows you to target your customer through a set of filters; refined as narrowly as type of feed, operating system and type of device, example: mobile news feed, IOS, tablet devices. The great thing about setting such specific targets is that you can play around to see where you’re getting the most bang for your buck. If your product is a higher end good, then setting targets that only deliver to tablet devices might yield a greater ROI than desktops, as prices on per-click rates significantly drop between desktop and mobile devices. Facebook has also introduced the Audience Insight tool which helps you learn more about your target audience, including aggregate information about geography, demographics and purchase behavior.

Most e-commerce retailers are familiar with traditional query based traffic. It’s really easy to sell someone something when they’ve already been looking for the product or service you have to offer. So how do you generate traffic outside of query based searches? Ezra suggests that, “You can’t really make sales on Facebook by sending people directly to your ecommerce product page… the way that’s working right now the best is we’re sending people to a piece of content, and it’s a presell article. The article is related to the problem that our product solves.” An example of a presell article for anti-aging cream could be a blog post on 5 Beauty Tips for Older Women, which then incorporates your product. The idea is that you promote an article that engages your audience in a story that then alludes to a solution (your product). Ezra states, “we actually are getting much cheaper clicks because content is what Facebook wants. People share content, they engage in it.”

Your retargeting ads should be selected based on the number of skews your site carries. Google and Facebook retargeting ads should be selected for businesses with fewer skews, while AdRoll and Perfect Audience should be utilized for businesses with 1000+ skews. The cool thing about AdWords is that you can choose to retarget an audience based on a number of filters. You can choose only those who added items to their cart but never checked out, or those who spent more than 20-30 seconds on your site. This ability allows you to increase your ROI and decrease ad spend.

Free Tip: IF you can’t afford to remarket, consider writing targeted blog posts and inserting them into the comments section of other brands and bloggers where it might be relevant.


Phase 5: “Reactivated Customer”

Target: Reactivated customers are those who were previously marked as churned, but have since returned to make a new purchase. Reactivated customers operate similar to new customers; they have the same spending and retention behaviors. Although they function similarly, they are easier to engage because they’ve had a prior relationship with the brand.

Paid Tip: Since the window to get reactivated customers back to being active shoppers is so small, it’s critical to move quickly. Direct Email Marketing is a great way to customize engagement with this extremely valuable customer segment. Give them special treatment such as exclusive offers and bonuses in order to maximize their lifetime value. Your paid traffic strategy should essentially be comparable to your New Customer strategy (Phase 3).

Free Tip: Use the free versions of Mailchimp and other email platforms before upgrading. Track if your emails are being opened, and if not, try playing with subject headers. Consider each email to be an experiment; set up metrics to test and launch. Make sure to ask yourself; what worked and what didn’t?

For a more comprehensive look on how to launch a successful website and other insightful information, download Creating Fashion Websites that Sell.

Check out the Article:

Ezra: http://www.ecommercefuel.com/paid-traffic-2015/

Yakuel: http://multichannelmerchant.com/author/pini-yakueloptimove-com/